Delivery and Returns
Lifted try to ensure a speedy delivery always and offer guaranteed delivery dates through upgraded shipping methods. Delivery options are available for all international customers however international fees may apply. These charges are at the discretion of your country and are the responsibility of the buyer.
Before placing an order through our store, we recommend carefully researching products you intend to purchase. Returns/exchanges must be unused and in brand new condition. For any additional information on products feel free to contact us. We have an experienced, friendly, and knowledgeable team who are happy to help you find the perfect vaporizer.
The returns policy is listed below; please read thoroughly and contact us if you have any questions.
Orders Returned Within 30 Days
Any/all items purchased from Lifted and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new condition
- Item(s) must be shipped backed within 30 days of the original delivery date
- Any glass damage must be reported within 48 hours from delivery
- Returns must include a Return Authorization (RA) number which can be acquired by calling us on …. Or emailing us at …
- Buyer must understand and agree to pay for all shipping costs associated with return of the item(s). This includes non-reimbursement of any expedited shipping services selected at time of purchase
- Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or additional process fees of up to 50% can occur
Lifted reserved the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
Returns/exchanges must include an authorized RA number to ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is shipped in. If you have any further questions, please contact us by phone at … or via email.
Buyers are responsible for all shipping costs associated with the return process. We recommend that you insure you package(s) and/or purchase delivery confirmation, as we are not liable for items lost or damaged whilst in transit. Non-standard shipping services purchased by the buyer (in relation to original purchase) including ungraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
You may expect your refund or exchange to process with two (2) weeks of the delivery date to us, assuming all above conditions are met; this includes credit card, money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For countries outside of North America, please see our Foreign Country Return Policy.
Orders Returned After 30 Days
Products are not eligible for return or exchange after thirty (30) days.
Foreign Country Return Policy
Our foreign return/exchange policy is implemented on a case-by-case basis. Due to the rise in shipping costs, customs fees, and taxes, we do our best to accommodate such requests with our discretion, though always with customer satisfaction in mind.
Lifted reserve the right to amend this Return/Exchange policy at any time and will do so by posting the amended terms on this page. Lifted and its affiliates also reserve the right to refuse a return for any reason.
Please inspect your order upon delivery. Any glass damaged must be reported to our Customer Service Department upon delivery (48 hours).
Please inspect your order upon delivery.